Head of Customer Success • Technical Account Manager • Enterprise Expansion
Head of Customer Success operating as a hands-on Technical Account Manager, owning a ~$400K enterprise book and driving multi-product adoption, technical onboarding, and revenue expansion without relying on engineering escalation.
I solve customer problems end-to-end - support, onboarding, integrations, technical troubleshooting, workflow design, and expansion all sit with me. I thrive in fast-paced, product-led environments where autonomy, async work, and high impact matter more than process.
Recently deep into PostHog: feature flags, cohorts, funnels, SQL insights, session replays, and experimentation. I even built a pineapple slicing game to test instrumentation - now my family is addicted, and it even got me a lovely comment from a PostHog person on Reddit.
adboio: "this is sick lmao DM me for a posthog merch code if u want!"
Lead Support, Success, and Sales Engineering for 1,600+ customers. Handle every ticket, demo, and ~97% of technical issues myself. If a problem isn't 1000% reproducible, I fix it before it reaches engineering.
Led a small team managing mission-critical university systems. Delivered high-stakes cross-departmental technical projects and a nationally recognized testing center.
Delivered software and infrastructure used by thousands. Coordinated teams, improved reliability, and ensured adoption.
Owned enterprise accounts end-to-end. Achieved 95% retention and ~25% revenue growth. Mentored a team of 4.