Joe Scanlon

Commercial & Customer Success leader · B2B SaaS · 0-to-1 builder

Joe Scanlon

I lead commercial growth in B2B SaaS. Head of Customer Success at Marker.io, where I built the entire post-sales function from zero: onboarding, a 100-article knowledge base, a customer health scoring model, and an AI support layer auto-resolving ~50% of inbound queries.

I own ~30 named enterprise accounts (~$500K book) including Amgen, AstraZeneca, Visa, Kia, Avis, Groupon, and Patreon. I've grown individual accounts by up to 6x, and run design-partner sourcing for every new product line. On the side I build production Anthropic agents. I'm happiest at the 0-to-1 edge where commercial discovery shapes the product.

MSc Data Science · BSc Computer Science · Cork, Ireland

What I Bring

🎯 Enterprise Account Management & Expansion
🚀 Design Partner Sourcing & Customer Discovery
🤖 Production AI Agents (Anthropic SDK, MCP, FastAPI)
📊 QBRs, Renewals & Expansion
🔧 SSO / SAML / OAuth / API Integrations
🤝 Champion Development & Referrals

Track Record

  • Grew one enterprise account from $24K to $160K (6x expansion, turned a near-churn into a reference customer)
  • Manage ~30 named enterprise accounts (~$500K), near-zero involuntary churn. Customers include Amgen, AstraZeneca, Visa, Kia, Avis, Groupon, and Patreon
  • Built a repeatable champion-led expansion pattern where a European enterprise reference generated an inbound sister-market deal with zero sales motion. Now our default playbook for multi-region enterprise accounts
  • Built MI CS Copilot: production Anthropic-agent application (FastAPI + MCP server, 197+ tests, 11 read-only agent tools) running my entire CS operation end-to-end
  • Run design-partner sourcing for every new Marker.io product line (currently 50+ companies approached for the accessibility auto-scan launch)

Get in touch

Want to chat? Drop me a line. Happy to share my CV or jump on a call.