I manage enterprise relationships and drive growth. Currently Head of Customer Success at Marker.io, where I own a portfolio of named enterprise accounts covering adoption, expansion, renewals, product advocacy, and quarterly business reviews.
I've expanded enterprise accounts from $24K to $160K and built the entire post-sales function from scratch, including onboarding, enablement, a 100-article knowledge base, and the product feedback loop that drives our roadmap. I'm happiest when I'm deepening customer relationships and turning them into growth.
MSc Data Science · BSc Computer Science · Cork, Ireland
What I Bring
Enterprise Account Management & Expansion
Adoption Strategy & Customer Engagement
QBRs, Renewals & Revenue Retention
Technical Fluency (SSO, SCIM, APIs, Integrations)
Champion Development & Advocacy
CS Qualified Lead Generation
Track Record
- Grew a single enterprise account from $24K to $160K, turning a near-churn into a 6x expansion
- Manage ~30 named enterprise accounts worth ~$500K, with near-zero involuntary churn
- Created a 100-article knowledge base powering 90% self-service resolution
- Sole SE on every enterprise demo for 5 years, comfortable with technical buyers and security teams